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Shipping & returns

GREATER EDMONTON/ST. ALBERT AREA

  • Mon−Fri: Orders received before 10:30am PT for addresses within the YEG will be delivered within two business days. (For example, if you order before 10:30am on Monday, your order will be delivered on Wednesday.)
  • During the peak holiday season (Nov/Dec) deliveries will be made next-day or later.

We offer door to door local delivery in the Greater Edmonton Area from Monday to Saturday, between 9:00am and 6:00pm Pacific Time. During the holiday season, residential gifts may be delivered up until 8pm. Please note that delivery is attempted on the date selected, however, we are unable to guarantee delivery on that date. If a recipient is not available when delivery is attempted, the gift may be left with reception, concierge, a neighbour or on the front porch if the area is considered safe by our driver. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our head office and the sender will be contacted for further direction.

ACROSS CANADA - Please call for shipping quotes 780.459.5427

  • Mon−Fri: Orders placed before 12:30 pm ET for any address outside of the GTA will ship within two business days.
  • During the peak holiday season (Nov/Dec) gifts will be shipped next-day or later.
  • British Columbia & Saskatchewan: 1−4 business days.
  • Other Provinces/Territories: 4−9+ days*.
  • Please note: we work with third party for deliveries outside of the Greater Toronto Area and are unable to redirect deliveries with this partner once they have left our warehouse.

UNITED STATES - Please call for shipping quotes 780.459.5427

  • Mon−Fri: Orders shipping outside of the YEG placed before 12:30pm will ship out within two business days.
  • During the peak holiday season (Nov/Dec) gifts will be shipped next-day or later.
  • 3−8 business days for standard delivery*
  • Please note: there may be delays due to customs and we cannot ship alcohol to the United States.

* Faster delivery service is available. Add product to cart to check rates.

 

Shipping & Delivery - Other Information

  • Large Orders - Multiple boxes delivered to a single location may be boxed together.
  • Festive Season – To avoid disappointment, please order as early as possible during Nov/Dec.
  • Special Instructions - Please note that special instructions may delay your order. If we have questions regarding your instructions, we will contact you at the email provided at checkout.
  • Hospitals & Hotels (YEG) - Deliveries to hospitals and hotels are only recommended within the YEG. Please provide the recipient’s full name, room number and whether the recipient is a patient, guest, employee, etc.
  • Hospitals & Hotels (Outside of the YEG) - For areas outside of the YEG, we recommend delivery to a residential address as opposed to a hospital or hotel to avoid potential delays.
  • Apartments & Townhouses - Please be aware that the recipient may be called if the gift is being delivered to an apartment or townhouse without concierge services. The order may be delayed until we can confirm someone is available to accept the delivery.

Shipping & Delivery - Holiday Deadlines

For Christmas delivery, please order no later than:

CANADA

YEG – December 17 

BC, SK, NL – December 14

ON, QC, MB, PE, NS, NB– December 10

UNITED STATES

East Coast – December 7

Central US – December 10

West Coast – December 13

 

RETURNS

Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. Non-perishable items, however, may be exchanged at our head office. Gifts must be unopened and in original packaging. Exchanges are valid for 30 days from the order date and are subject to a 15% restocking fee. Please note that refunds may only be issued to the purchaser and incurred shipping charges are not refundable. Personalized items are final sale.